We at CastMate are committed to providing accurate and helpful information to our visitors. While we do not sell products directly, this Return & Refund Policy explains what you should know about returns, cancellations, and complaints in relation to third-party purchases or content accessed through our platform.
1. We Do Not Sell Physical Products
CastMate does not operate as an e-commerce store. We do not handle, process, ship, or fulfill any physical orders. Any fishing gear, accessories, or related items mentioned on our site are featured through external affiliate or referral links (e.g., to retailers like Angling Direct).
If you have placed an order via a third-party site, you must refer to that retailer's return and refund policy. CastMate is not responsible for delivery, packaging, product quality, or refund decisions made by third parties.
2. What If There’s a Problem With a Linked Product?
If you encounter an issue with a product linked from our site — such as damage, defects, late delivery, or incorrect items — please contact the retailer’s customer service team directly. They are solely responsible for handling the matter.
We recommend reviewing their return terms before purchasing, especially regarding:
Time limits for returns
Return shipping conditions
Refund methods and processing times
If you feel a product was misrepresented on CastMate, you can let us know and we’ll promptly review and, if needed, adjust the listing or referral.
3. Cancellation of Submitted Inquiries
If you submit a contact form to CastMate (for example, asking a question or proposing a collaboration), you may cancel your request at any time. Simply email us at [email protected] with the subject "Cancel My Request".
There are no charges, penalties, or obligations for cancelling a message or information request submitted to us.
4. Refunds for Digital Resources (If Offered in Future)
In the event that CastMate begins offering digital resources (e.g. guides, downloadable PDFs), the following will apply:
You will be informed of any cost before making a purchase.
Access to digital content is typically non-refundable once the download has started, in accordance with the UK Consumer Contracts Regulations.
Before downloading, you will be asked to confirm your consent and acknowledgment that this limits your right to cancel.
We do not currently offer paid content, but reserve the right to in the future with appropriate policies in place.
5. Our Responsibility as a Content Provider
While we strive for accuracy in product descriptions, prices, and links, these may change without notice. CastMate is not liable for any purchasing decisions made based on outdated or incorrect information on third-party sites. However, if you believe a listing or description is inaccurate, we encourage you to notify us — we’ll investigate and correct it where necessary.
6. Resolution Process for Complaints or Inquiries
If you’re unhappy with any information presented on our website or have concerns about the accuracy of a recommendation, we welcome feedback. Although we do not issue refunds for digital or referral content, we take all reports seriously and will:
Acknowledge your message within 48 business hours
Investigate and review the issue
Provide clarification or correction when appropriate
We aim to respond with professionalism and respect at all times.
7. Your Rights Under UK Law
As a UK consumer, you have legal rights regarding purchases made from retailers, especially online. These include the right to:
Return faulty or misdescribed items
Cancel orders made online within 14 days (for many types of goods)
Request a repair, replacement, or refund (where appropriate)
These rights apply when purchasing from the retailer, not from CastMate, as we are an informational and referral platform.
8. Contact Information
If you have any questions about this policy or would like to report an issue, you may contact us directly:
Email: [email protected]
Phone: +44 113 244 9222
Business Address: 53 Fish St, Leeds LS1 6DB, United Kingdom
Support Hours: Monday–Friday, 9:00–17:00 (GMT)